Casa Fuego FAQ

Whether you're curious about our traditional roasting process or our local delivery schedule, you'll find the answers here.

Product & Quality

What makes Casa Fuego products "artisanal"?

Hand-crafted in small batches using traditional methods and fresh local ingredients.

Are your salsas spicy?

We offer a range of heat levels from mild to extra hot, focusing on balancing traditional chili heat with rich, roasted flavors.

How should I store my salsas and bases?

Our salsas, syrups, and base bases must be refrigerated immediately. Check the label for specific "best by" dates once opened.

Local Delivery & Pickup

Where do you deliver?

We provide local delivery to the Comox Valley, specifically serving the Comox, Courtenay, and Cumberland communities.

When will I receive my order?

Local deliveries are made on a set weekly schedule. You will receive a confirmation with your specific delivery window after ordering.

How to Use

How do I use the base starters?

Our bases are starters designed to be simmered with your choice of protein or vegetables. Just add water or broth and cook until tender. Every order includes a printed instruction sheet with step-by-step guides for different cooking methods, including slow cooker, pressure cooker, and stovetop instructions.

Is the Cafe de la Olla syrup only for coffee?

While perfect for coffee, it is also delicious over pancakes, in cocktails, or drizzled over desserts for a touch of Mexican spice.

Orders & Sustainability

Do you offer a jar return program?

Yes! We encourage sustainability by accepting clean glass jars back to be properly sterilized and reused in our artisanal process.

How can I contact you for bulk or special orders?

Please reach out via our contact page, email, or social media DM for information regarding catering, special events, or wholesale inquiries.

How does your product work?